Refund policy
Returns & Refund Policy
30-Day Return Policy
We offer a 30-day return policy. You have 30 days from the date of delivery to request a return.
Eligibility for Returns
To be eligible for a return:
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The item must be unused and unopened
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The product must be in its original packaging
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Proof of purchase is required
Due to hygiene and safety standards, opened or used skincare and personal care products are not eligible for return unless the item arrived defective, damaged, or incorrect.
We reserve the right to refuse returns that do not meet the above conditions.
How to Start a Return
To initiate a return, please contact:
Your request must include:
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Order number
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Reason for return
If your return is approved, we will provide detailed return instructions.
Items sent back without prior return authorization will not be accepted.
Return address details are provided only after return approval.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery.
If you receive a defective, damaged, or incorrect item, contact us within 72 hours of delivery at:
Please include:
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Clear photos of the product
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Photos of the packaging
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A description of the issue
In these cases, Diana Élite will cover the return shipping costs and arrange either a replacement or a full refund at no additional charge.
Change-of-Mind Returns
For returns due to personal preference or change of mind:
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Customers are responsible for return shipping costs
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We do not charge restocking fees
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Original shipping costs are non-refundable unless required otherwise under applicable consumer protection laws
Returned items must meet all eligibility requirements stated above.
Non-Returnable Items
The following items are not eligible for return:
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Opened or used skincare and personal care products
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Final sale items
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Gift cards
Exchanges
We do not offer direct exchanges.
If you wish to receive a different item, please return the original item (if eligible) and place a new order once the return has been approved.
European Union – 14-Day Right of Withdrawal
For orders shipped to the European Union, customers have the right to withdraw from their purchase within 14 days of delivery, in accordance with EU consumer protection laws.
To exercise this right, customers must notify us in writing within 14 days of receiving the goods.
Returned items must be unused, unopened, and in their original packaging. Proof of purchase is required.
The right of withdrawal does not apply to sealed goods that are not suitable for return for health or hygiene reasons once unsealed.
Return shipping costs remain the responsibility of the customer unless the item is defective or incorrect.
Refund Processing
Refunds are processed only after the returned item has been received and inspected.
Once your return has been approved, refunds will be issued to the original payment method within 5–10 business days.
Processing times may vary depending on your bank or payment provider.
If more than 15 business days have passed since your refund was approved, please contact: